You dial a phone number anywhere today and you get the dreaded menu; Dell, IBM, Blue Cross Blue Shield and AIG all use them, where the poor user is forced to wade through 3 or 4 levels of menus just to get to the right choice. Don't get me started if that choice goes to voicemail...
Idea - have the menu sent over the phone line, so if the phone you call from has a display, you can see the menu and read in your native language too. Plus, companies REALLY focused on customer support, could provide an option to reach the operator on the 1st menu.
Nothing like calling to discuss your DirecTV bill or mis-applied credit on your VISA card, only to wait over 3 minutes to finally hear that the average wait time is 7 minutes.
Visual phone menu, that's my idea for the day. Do you have one?
Visit ReadWriteDonate.com today to join support for Public Schools in America.
Idea - have the menu sent over the phone line, so if the phone you call from has a display, you can see the menu and read in your native language too. Plus, companies REALLY focused on customer support, could provide an option to reach the operator on the 1st menu.
Nothing like calling to discuss your DirecTV bill or mis-applied credit on your VISA card, only to wait over 3 minutes to finally hear that the average wait time is 7 minutes.
Visual phone menu, that's my idea for the day. Do you have one?
Visit ReadWriteDonate.com today to join support for Public Schools in America.
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